SaaSquatch Help Center

RS037

The provided engagementMedium field is invalid

Tips To Fix This

  • Check that you are including a valid value for engagementMedium. These include POPUP and EMBED.

Why is This Happening?

POPUP and EMBED are currently the two ways to display a widget using the engagementMedium pamrameter in our squatch.js V2 Library.

More information about the engagementMedium parameter can be found in our squatch.js Library Reference.

If you are still encountering issues, please contact our support team and include the details of the call being made (e.g. tenant_alias, user_id, account_id).