Product News

With our new V2 Segment integration, communication between SaaSquatch and Segment is now a two-way street; SaaSquatch can update your users in Segment and Segment can update your users in SaaSquatch. With Segment available as a source, you can accomplish Identification, Attribution and Conversion via Segment!

This new integration is in beta and opt-in only while we ensure it is working optimally, so if you are interested in making use of it along with your existing SaaSquatch program please contact the Success Team. If you would like to find out how SaaSquatch can improve upon your existing Segment implementation, click here to schedule a product demo.

SaaSquatch’s newest feature allows you to quickly record actions such as Events for users from directly within the portal. If for any reason a user Event was not captured or sent by your system, you can now directly enter the relevant details by clicking the plus+ button on the Events list within the participants profile:

From there, the Add [Event type] window will appear allowing you to enter the various purchase details. Simply add the details and click the [Add] button to record the Event for the user.

Once the Event has been entered, the SaaSquatch system will treat it like any other Event, logging the information and triggering conversions and generating rewards as appropriate.

Combined with the ability to manually attribute referrals and one-time rewards, manual events rounds out our Manual and One-Time Actions platform. All three of these will empower you and your support staff to quickly resolve any referral issues that may arise.

You can read more about to perform these Manual and One-Time Actions on our accompanying guide.

We have rebuilt our Participants page from the ground up to provide quicker access to critical information about all registered users within SaaSquatch.

The addition of valuable data such as Generated Revenue and Converted Referrals combined with the ability to sort and filter the list allows you to quickly drill down and analyze your participants with unprecedented depth. With a single click of a button, you can easily see who your top referrers are, who is driving the most traffic to your site, and even who has generated the most revenue.

Along with Flags and Date Added, the following columns are now also included in the Participants List:

• Traffic

The number of people who have clicked on the participant’s share links

• Referrals

Number of referrals started by this participant’s sharelinks

• Converted Referrals

The number of successfully converted (completed) referrals made by this participant’s sharelinks

• Goals

Number of times this user has achieved a program goal

• Generated Revenue

The amount of revenue generated directly by this user through any of your programs.

SaaSquatch is proud to announce the launch of two new Growth Automation Programs: Win Back and VIP.

Win Back allows you to actively target past customers who have not been active for a predetermined amount of time. Simply set the length of time and our system will automatically contact users on your behalf after it has elapsed. Using this program, you can entice customers to return to your site with a discount or credit incentive.

The VIP Program is a great way to reward your most loyal customers. You can set up this program to automatically reward customers for making a certain amount of purchases on your site, or for achieving a custom goal that you define directly within the program such as number of purchases or buying a specific item(s).

You can read more about all of our Growth Automation Programs in our Program Library.

We’re excited to announce the launch of our updated Bulk Redemption component allowing you to quickly and easily update the reward balances of your customers. Simply download a report from our Bulk Redemption page, update the file with your balance changes, and upload the file back to us. As the file is processed, you’ll see the changes update for each user.

We also took the opportunity to improve your experience by updating our user interface and making it faster to load.

You can read more about this feature on our Bulk Reward Redemption guide.

With the introduction of our new Regional Signup Program, you now have a way to reward new customers signing up from a specific region.

The system will compare the location of all new customer’s IP addresses against the location selected for the program and issue rewards when it finds a match. This allows you to ensure that only customers from certain locations are granted awards.

You can read more about the Regional Signup Program here.

Our customers spoke up and we listened: Welcome to our newly designed Program Setup Flow!

We set out to create a way for admins and marketers to easily configure and launch new programs on their own. When creating a new program, you will now be led step-by-step through the process to ensure that all required components are set up and ready to go.

While these changes will make the platform more accessible, they are just the beginning as we strive to make SaaSquatch your go-to for customer loyalty and incentive programs.

Custom Themes Gallery

We’ve created a gallery displaying a selection of custom themes created to date. Use these examples to help provide some inspiration for your own referral program, or get our custom theme team to help you build the best design that embodies your company's brand. See the gallery here.

Additional values added to Rewards Reporting

To simplify reward balance tracking we’ve added 2 new values to our reports. Now you can take daily snapshots of the reward balances SaaSquatch is holding onto, for better reward management.

Add the following values to your Reward Balance report in the SaaSquatch portal to get better tracking results:

• Current Available Credit
• totalAssignedCredit (New)
• totalRedeemedCredit (New)

Lookup a users share URL’s

We’ve added a quick way to lookup a full list of all of a user's share links. This new API method returns the full list of referral share links for a user. Optional filter parameters are available to return only links of a specific share or engagement medium. See how in our developer documentation here.

Improved referral share tracking

More information has been made available through additional UTM parameters, which provides a more granular insight into your participants referral activity. This has been implemented in the SaaSquatch system and requires no additional changes by the customer. Read more in our Success Centre Docs here.

Widget Referral Ordering

We've updated the widget data to order referrals by date instead of what was previously a more random ordering. This provides participants with a more logical and engaging view of their referral progress. The ordering change has been implemented in the SaaSquatch system and requires no additional changes by the customer. To review the widgets and touch points used in a referral program, see our success docs.

Simplify User Creation in Portal

We've eased back the restrictions for creating new users in the portal, making the process simple and more efficient for all users. Now participants or program administrators can add new users by last name only.

User Blocking

To minimize fraud, a new security feature has been added that allows campaign managers to block specific users by IP Address or name. This feature can be enabled or disabled at anytime through the Security settings directly in the portal.