SaaSquatch Help Center

RS035

isConverted cannot be used with paymentProviderId

Classic only This error will only be seen in a classic referral program.

Tips To Fix This

  • Check that you are not accidentally including isConverted if the account in question has paymentProviderId set.
  • Check that you are not acceidntally submitting a value for isConverted or paymentProviderId when you don't intend to.

Why is This Happening?

The isConverted parameter is intended for API-only programs only. Conversion of a referral on a Payment Provider Program is acomplished by tracking invoices on a subscription.

Further details about the complete flow of a referral can be found in our Payment Provider Guides for Stripe and Recurly.

If you are still encountering issues, please contact our support team and include the details of the call being made (e.g. tenant_alias, user_id, account_id).