SaaSquatch Help Center

Unable create user on account. The account_id {{accountId}} already has reached the maximum number of users per account. (limit 1000 users per account_id)

Tips To Fix This

  • Make sure that you have not erroneously grouped all of your users under a single account_id.

Why is This Happening?

There is a limit (1000) on the number of users that can exist in an account. You're encountering this error because of one your accounts (identified by account_id) has hit this limit and can't create any more users in this account.

If you are still encountering issues, please contact our support team and include the details of the call being made (e.g. tenant_alias, user_id, account_id).