SaaSquatch Help Center

RS006

The checksum or JWT value ({{checksum}}) is incorrect.

Tips To Fix This

  • Check that you are including a checksum or JWT if Signed Requests are turned on.
  • Check that you are using the API key (test or live) to match the correct tenant_alias when signing requests.
  • Check that you are not including client-only parameters like mode, and locale in your checksum or JWT calculations.

Why is This Happening?

This error is most commonly due to an incorrect input to the checksum or JWT generation or not accidentally excluding the checksum or JWT.

Check out our Signed Requests page to find out more about when these types of requests are required, how to turn them on/off, and how to generate a checksum or JWT.

If you are still encountering issues, please contact our support team and include the details of the call being made (e.g. tenant_alias, user_id, account_id).